Allergens Found in Our Shop:
- Nuts and Nut By-Products
- Eggs and Egg By-Products
- Milk and Dairy Products
- FD&C Yellow #5
- Wheat
TRUECRAVES CANCELLATIONS AND REFUNDS POLICY
You agree that by placing your order with TrueCraves, you abide by our policy.
- By canceling less than 2 weeks prior to the pick-up date – you choose to forfeit any payments made.
- All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
- If you do not pick up your order, we do not give a refund. If you need it at a later date than requested, you will have to pay an additional storage fee. We cannot resell any product that is not picked up by the customer.
- Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up – please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of TrueCraves Bakery. Please understand that we cannot issue refunds for cakes that have already been completely eaten.
- Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
The following scenario is the only instance when we will provide a refund:
- If you come for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
We do not give refunds under any other circumstances. Refunds are only given within 7 days.
Cancellation / Changes
- Changes and cancellations to orders are accepted up until 10 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount – if canceled at least 10 days in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. You will be required to pay the full amount if the order is canceled with less notice.
TRUECRAVES IS CURRENTLY A HOME STUDIO BAKERY UNTIL FURTHER NOTICE! WE THANK YOU FOR YOUR SUPPORT AND BELIEVING IN THIS VISION.